Contact Vejewon
Reach out to our support team for assistance, technical inquiries, or business collaborations. We value clear communication and prompt responses.
Our Contact Information
We encourage customers, suppliers, and partners to contact us through the most appropriate channel for their needs. Our support specialists aim to reply as quickly as possible with relevant and accurate information.
Email: [email protected]
Company Address:
C-5113, No. 3-6 Guangchang Road,
Yingshan Subdistrict Office, Guangshui,
Suizhou, Hubei, China
Website: https://vejewon.com
When sending an inquiry, please include details such as your order number, item name, or a clear description of your question. This helps our team deliver faster and more specific support.
Sales & Order Support
For questions regarding your purchase, product compatibility, or shipping status, contact our sales support team via email. Please attach your order number or payment confirmation to help us verify your request quickly.
Customers with a registered Vejewon account can also check order status, request refunds, or manage billing details directly online. Visit your Order History page to view tracking updates or past transactions.
If your package has not arrived within the expected delivery window, our team will coordinate with the carrier and provide an updated estimate.
Business & Partnership Inquiries
We welcome partnerships with distributors, resellers, and workshop suppliers interested in carrying Vejewon products. Our collaboration process includes product data sheets, MOQ discussions, and quality certifications upon request.
For professional inquiries or B2B cooperation, please include company credentials, product interest, and business scope in your message. Our business development team will follow up to discuss opportunities and pricing options.
Technical Assistance
Our technical department provides support for product specifications, usage recommendations, and troubleshooting assistance. Whether you are a professional technician or a DIY enthusiast, we aim to ensure that each product performs as expected.
When requesting help, please mention the model number and a brief description of the issue. Including a photo or short video (if applicable) can help us diagnose and resolve your question efficiently.
Shipping and Delivery
All orders are processed with care and shipped through trusted logistics partners. We provide tracking numbers for all shipments so you can monitor progress in real time. Delivery times depend on destination and selected shipping method, which are displayed during checkout.
In rare cases of shipping delays, we maintain direct communication with logistics providers to identify and resolve issues promptly. Our goal is to ensure every customer receives their tools in optimal condition and on schedule.
Customer Feedback
Vejewon continuously refines its product catalog and service based on customer feedback. We invite you to share your experience, whether it’s praise, a suggestion, or an improvement idea. Each submission is reviewed carefully and contributes to enhancing our offerings.
Your comments help us maintain transparency, strengthen quality assurance, and ensure that our products meet the demands of real users.
Before You Contact Us
To save time, you may find answers in our FAQ section, which covers topics like warranty coverage, maintenance, return policies, and shipping procedures. We recommend checking this section first for common solutions and detailed policy explanations.
Response Time and Service Quality
We typically respond to inquiries within 24–48 hours. Messages containing detailed information such as item models, order IDs, or photos are prioritized for faster processing. During peak sales or holiday periods, slight delays may occur, but every message receives a thorough review and personalized response.
Our commitment is to clear, respectful communication and the reliable handling of every customer’s request. Each contact with our team is treated as an opportunity to improve our service standards.