Vejewon Returns & Refund Policy
We value transparency and fairness. The following guidelines explain how returns and refunds are managed at Vejewon so that every customer understands their rights and responsibilities before making a purchase.
General Return Window
We accept returns within 14 days of delivery for unused and undamaged products that remain in their original packaging. Returned items must be complete with all accessories, manuals, and protective materials to qualify for a full refund.
Unless a product is defective or the shipment is incorrect, the buyer is responsible for all return shipping costs. We recommend using a tracked shipping service to ensure safe and documented delivery back to our facility.
Refund Processing
Once a returned product is received and inspected, a refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account statement, as processing times may vary by financial institution.
If the product shows signs of use, missing components, or damage beyond normal inspection, a partial refund or restocking fee may be applied at our discretion. We will communicate any deductions clearly before finalizing the refund.
Non-Returnable Items
Certain categories of merchandise cannot be returned for safety, hygiene, or regulatory reasons. These include:
- Custom-fabricated components or personalized products
- Clearance or final-sale items specifically marked as non-refundable
- Tools or equipment that have been used in a manner that compromises safety
Please review product descriptions carefully before purchase to ensure eligibility for returns.
Damaged or Incorrect Orders
If your order arrives damaged or does not match the items listed on your invoice, notify our support team within 72 hours of delivery. We will request photographic evidence to verify the issue and will offer a replacement, store credit, or refund as appropriate.
Do not discard any packaging materials until the issue is resolved, as carriers may require them for claims processing.
Return Initiation
To begin a return, contact our support team with your order number, product details, and reason for return. You can reach us through the following channels:
- Email: [email protected]
- Website: https://vejewon.com/
After submitting your request, our staff will provide a Return Authorization and detailed instructions for secure shipping back to our warehouse.
Additional Guidance
To prevent delays or unexpected costs:
- Retain proof of shipment when sending a return.
- Pack items securely to avoid transit damage.
- Contact customer service before shipping any return to ensure authorization.
Following these steps helps us process your refund swiftly and maintain accurate records for both parties.