Vejewon

Frequently Asked Questions

Welcome to the Vejewon FAQ section. Here you’ll find clear, practical answers to common questions about our tools, orders, and services. If your question isn’t covered below, feel free to contact our support team for direct assistance.

1. What kind of products does Vejewon offer?

Vejewon specializes in professional-grade hand tools and repair kits designed for mechanical, automotive, and home use. Our catalog includes thread repair kits, impact socket sets, ratcheting wrench sets, and comprehensive home tool kits. Each product is engineered for precision, durability, and consistent performance in demanding environments.

All products are inspected before dispatch to ensure they meet international standards for material strength, machining accuracy, and finish quality. We focus on providing long-lasting equipment rather than disposable or short-lifecycle tools.

2. How are orders processed and shipped?

Once your order is confirmed, it typically enters processing within one business day. We work with reliable logistics partners to ensure safe and timely delivery worldwide. Shipping options are displayed during checkout, including estimated delivery times and tracking availability. You’ll receive a tracking link as soon as your order is dispatched.

Vejewon recommends selecting insured shipping for valuable toolkits or larger packages. Customs duties or import taxes may apply depending on your location, and these fees are the responsibility of the customer.

3. What is your return and refund policy?

We want you to be completely satisfied with your purchase. If your product arrives damaged, defective, or incorrect, please contact us within 14 days of receipt. Our team will assist with repair, replacement, or refund options. Items must be returned in their original packaging with all included accessories.

For detailed instructions, visit our Refund and Returns Policy page. Refunds are processed promptly once the returned item is inspected and approved.

4. Do I need an account to order from Vejewon?

You can browse and purchase products as a guest, but creating an account provides additional benefits. Registered users can track orders, view purchase history, and save billing or shipping information for faster checkout. You can manage your details anytime through your My Account dashboard.

5. How can I track my order?

Tracking information will be emailed once your package is shipped. You can also view your order status in the Track Orders section of your account. If tracking updates are delayed, please allow up to 48 hours for carrier systems to synchronize before contacting our team.

6. Do Vejewon tools come with a warranty?

Yes. Every product purchased from Vejewon is covered by a warranty against defects in materials and workmanship. Warranty length varies by product type but generally applies for one year from the purchase date. Please retain your proof of purchase and contact support for warranty claims or repair inquiries.

We believe in long-term usability, so replacement parts and service guidance are available for most tool sets beyond the warranty period.

7. How should I care for and store my tools?

Proper maintenance ensures lasting performance. Clean your tools after use, store them in a dry environment, and lubricate moving parts when needed. Avoid exposure to moisture or extreme temperatures, and use the included storage cases to keep tools organized and protected from impact.

We recommend inspecting your equipment periodically to identify wear or damage early—preventive care extends the lifespan of every tool.

8. How do I contact customer service?

Our support team is available to answer questions, assist with orders, or provide technical guidance. To reach us, please email [email protected]. Include details such as your order number, item model, and a clear description of your request for faster assistance.

Our aim is to respond promptly to every message with practical, actionable solutions. Whether you’re a professional mechanic or a DIY enthusiast, we value your feedback and continuously improve based on your experience.

9. Where is Vejewon based?

Our company is headquartered at C-5113, No. 3-6 Guangchang Road, Yingshan Subdistrict Office, Guangshui, Suizhou, Hubei, China. From this location, our logistics and quality control teams coordinate global fulfillment, ensuring that every shipment meets our quality standards before leaving the warehouse.